00937nam a2200133   4500000000100000008004100001260006600042653001200108653004600120100003100166245008900197300000900286520050800295       2010                            d  bInternational Federation of Anti-Leprosy AssociationsaLondon10aToolkit10aMeasuring the quality of leprosy services1 aILEP Technical Commission 00aILEP Technical Bulletin 17 - A Toolkit for measuring the quality of leprosy services  a5 p.3 a<p>Quality of service provision may be defined in different ways by different stakeholders. In the provision of healthcare there are two main groups to be considered, the providers and the service users. Providers have a mandate to make healthcare services available to their target population, with the long-term goal of improving health outcomes. No health service provision could be regarded as of high quality without routine provision for examining and acting upon the views of service users.</p>